All items sold and orders confirmed are non-refundable. No exchange on furniture and discounted items. Exchange for an item of equal or higher value will be offered with proof of purchase within 7 days from the date of purchase. We will offer you a credit note valid for one year. Returned items must be in new condition and original packaging. Kokoon reserves the right to the final decision on all exchange requests.

Kokoon will provide 30 days limited warranty on airbeds (electronic models only) to cover any faults found to be the result of the manufacturing process. Returned items must be in its original packaging and proof of purchase is required. If the products are found to be defective, a similar replacement item will usually be available for collection at Kokoon within 14 days.